Following the retirement of the erstwhile Secretary General, the QACE Board of Directors split the Secretary General’s role into two, for obtaining greater efficiency in its operations. A new Executive Secretary, Mr. Anantha Padmanabhan, was appointed to manage the assessment and certification operations of QACE. A new Company Secretary, Dr. Nikos Mikelis, was appointed to manage the corporate operations of QACE. Both the secretaries started on their respective roles on 15th June 2020. The erstwhile Administration Manager, Ms. Alima Kamara, left the services of QACE on 30th. September, to pursue her other interests and a new Administration Manager, Ms. Latoyah Joseph, started on her role on 1st July 2020.
With the new Secretariat, QACE developed a new Administration Manual, which was published in August 2020 and also revised and refined its Quality Management System in a new version of the Quality Manual, which was published in October 2020. QACE also published its 3 new requirements (QRs) in February 2021. QACE renewed, in January 2021, the Certificates of Compliance of 7 Recognized Organizations, whose certificates expired in December 2020, while February 2021 began on a good note with the successful recertification of the quality management system of QACE to the ISO 9001:2015 standard. The restructuring was completed with the development of a new QACE website.